Party Policies
- A non-refundable deposit of 20% of your selected package is required to reserve your party date. Your booking is confirmed only once the deposit is received.
- The remaining balance must be paid in full no later than one (1) week before your event date.
- Cancellations made less than 14 days before the event will be charged the full party price.
- You may reschedule your party within six (6) months of the original date without any additional fees.
- All safety rules and policies outlined in our waiver and posted signage will be strictly enforced during parties.
- All guests, both children and adults, are required to sign a waiver. We strongly recommend sending the waiver to your guests ahead of time to speed up check-in.
- Our play area is a shoe-free zone. All guests, including adults, must wear socks to enter. The party renter is responsible for ensuring guests bring socks. We recommend reminding your guests in advance. Socks are available for purchase onsite and can be added to your final bill.
- For the safety of our youngest guests, the “Under 2 Zone” is strictly for children 2 years old and under. We reserve the right to ask any older child, including siblings, to leave this area immediately.
- Our play area closes 20 minutes before the party ends for cleaning and sanitizing. During this time, you will still have full access to the other party spaces.
- No food or drinks are permitted in the play area.
- All food and add-ons provided by Wild Child Play Co. must be pre-arranged and approved at least five (5) business days before your party. Changes made after this deadline cannot be guaranteed.
- Substitutions: Wild Child Play Co. reserves the right to make reasonable substitutions at its sole discretion.
- Pricing is subject to change due to market fluctuations beyond the reasonable control of Wild Child Play Co.
- If you plan to use an outside vendor for food or any other add-ons (decor, entertainment, etc.), including bringing your own food, please contact us at info@wildchildplayco.com at least one (1) week before your event.
- If you would like to provide additional decor for your event, please contact us at info@wildchildplayco.com at least two (2) weeks in advance to arrange drop-off.
- Add-ons from outside vendors including decor, entertainment, and more, must be approved by Wild Child Play Co. at least two (2) weeks prior to your event. These may be subject to an additional vendor fee, which will be communicated accordingly.
- Confetti, glitter, and piñatas, except for items provided through your package or add-ons directly from Wild Child Play Co.
- Any excessive damage to the Wild Child Play Co. premises will be billed to the party renter for repair or replacement costs.
- If an additional mess is created by the party renter or guests (including children and adults) that requires extra cleaning beyond Wild Child Play Co.’s standard practices, as determined by management or staff, the party renter will be charged a non-refundable cleaning fee of $250.00.
- Wild Child Play Co. regularly cleans and sanitizes all toys, party areas, premises, and facilities (including bathrooms). Party renters and guests are responsible for disposing of waste materials such as diapers, paper towels, and trash in the designated receptacles.
IMPORTANT NOTICE FOR ALL PARTY RENTERS!
Overstay Policy
To ensure a seamless experience for all our guests and allow adequate time for cleaning and resetting between parties, we require that all parties end promptly at their scheduled time. Guests are expected to fully vacate the party room and play area by the end of the reserved time slot. Staying beyond the scheduled time disrupts our staff’s ability to prepare for the next scheduled party and affects the experience of other families.
If any guests remain on the premises 15 minutes or more past the end of your scheduled party time, a $85 overtime fee will be automatically charged to the party renter’s account.
Cancellation Liability
If the delay causes the next scheduled party to be canceled, delayed, or rescheduled, the original party renter will be held responsible for the full cost of the affected party AND/OR event, including any refunds or discounts issued to the impacted family.
This policy is in place to ensure fairness and respect for all guests and staff. We thank you in advance for your anticipated courtesy and cooperation.